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News / rock – Leading the way in Customer Support


rock – Leading the way in Customer Support

Warwick, 19th February 2007.
rock, the award winning manufacturer of high performance notebooks, announce changes to their phone numbers. In order to give customers the best value for money possible, rock have changed all points of contact to 0845 lo-call phone numbers. This move makes rock the only UK computer manufacturer to offer both technical support and sales contacts without the revenue kick back that 0870 and 0871 numbers offer at the customers’ expense.

Customer feedback has shown that the typical rock customer leads a busy and highly mobile lifestyle so is increasingly calling from a mobile phone. 0871 numbers cost up to 25p/min during the day from mobile phones, leaving customers who need to call in assistance with a hefty bill at the end of the month.

rock customers whose notebooks require repair work can now track the progress of the repair online through the ‘My rock’ section of www.rockdirect.com. Many rock customers find it inconvenient to call or email during the day due so the 24/7 tracking makes checking progress easier.

What’s more, rock is continuing to offer customers lifetime telephone technical support. Once the inclusive 3 year pan-European warranty is complete, rock are still happy to talk to their customers about technical issues as some can be resolved by phone without the customer needing to incur high inspection charges at a third party repairer.

Nick Boardman, CEO rock said, “Our reputation for providing outstanding customer service remains critical to our success. We regularly review our customer service policies to ensure we don’t become complacent. rock remain as determined as ever to stay one step ahead of the competition. I’m pleased to continue to set the standard in the industry. rock will continue to provide customers with access to our dedicated team when they need it most, without incurring unreasonable additional costs.”

For more information about the latest range of rock notebooks please visit www.rockdirect.com

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rock, A Division of Stone Computers Ltd, Granite One Hundred, Acton Gate, Stafford, Staffordshire, ST18 9AA