Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a poker site we cover? This page explains how to reach the team behind Best Poker Sites and what kind of messages we're best placed to help with.
How to Reach the Team
Email is the most reliable way to get in touch. Send your message to [email protected] and a real member of the editorial team will read it — we don't rely on canned auto-replies to stand in for an answer. Include a short summary of what your message is about (a review correction, a bonus term query, a partnership enquiry) so we can route it to the right person and get back to you faster.
We aim to respond within a couple of working days. During busier periods, particularly around major poker series or new site launches, it may take a little longer, but every message gets a reply.
What We Can and Can't Help With
We're a review and comparison site, not a poker operator. That distinction matters for what we can actually do when you write in.
- Review questions and corrections — If something in one of our write-ups looks outdated, or a bonus term has changed since we last checked it, tell us. We rely on reader input to keep pages accurate between updates.
- Coverage suggestions — If there's a format, deposit method, or angle on real money poker sites you think we're missing, let us know what you'd find useful.
- Editorial and partnership enquiries — If you represent a poker room or a related business and want to discuss coverage, introduce yourself and explain what you have in mind.
- Site or account issues — We can't access, modify, or resolve problems with your account at any poker operator. For deposits, withdrawals, bonus disputes, or verification issues, you'll need to contact that operator's own customer support directly, since we have no visibility into individual player accounts.
- Responsible gambling concerns — If you or someone close to you is struggling to control their play, please say so in your message. We'll point you toward support resources, and you can also reach the National Problem Gambling Helpline anytime at 1-800-GAMBLER. Several states also run their own self-exclusion programs directly through licensed operators.
Why the Distinction Matters
Because Best Poker Sites ranks and reviews sites like those listed on this site, we want to be upfront: some of the operators we cover pay us a commission if you sign up through a link on our pages. That relationship never decides our rankings — ratings are based on our own editorial assessment of things like traffic, payout speed, and game variety, not on what a site pays us. If you ever think a review reads more like an advert than an honest assessment, tell us. That's exactly the kind of feedback we want.
Before You Write In
A few quick checks can save you a round trip:
- For questions about a specific site's licensing, deposit limits, or withdrawal times, check the individual review first — most of what you need is usually covered there.
- For account-specific problems (a stuck withdrawal, a KYC document rejected, a bonus that didn't credit), the operator's own support team, not us, is who can actually look into your account.
- If your message concerns a state-specific rule or a self-exclusion program, mention your state — regulation varies, since online poker in the US is licensed state by state rather than federally.
Play Within Your Limits
Everything on this site is written for adults aged 21 and over (18+ in states where that's the legal minimum). Poker involves real financial risk, and no site or strategy removes that risk — skill can shift the odds but never guarantees an outcome. If gambling stops being enjoyable or starts affecting your finances, relationships, or wellbeing, free confidential support is available around the clock through 1-800-GAMBLER.
We update our reviews as sites change their bonus terms, payout processes, and licensing, so if you've read something on rockdirect.com that no longer matches what you found at an operator, that's exactly the kind of note that helps us keep things accurate for the next reader.