News / Support Update

11-09-2022

We would like to apologise for the continued delay in the repair and return of your notebook, as you are aware we had previously stated a completion date of the 22nd of September.

Due to shortages of replacement components and delays in the supply chain from our suppliers the completion date we had previously stated will not be achievable.

The components required are on order and we envisage that we will have received the components to complete you repair by the 26th of September.
The Mobile support lines are still in the process of being implemented at our new premises, as a result we are experiencing delays in call handling. To eliminate further delays on returning your notebook, please can you confirm the return address and a convenient delivery day via email or written confirmation to the details below.

We would like to thank your for your patience and continued support of the rock brand during this transitional period and would also like to assure you that after this initial relocation period the rock service and support will be above and beyond previous expectations.

Regards

Ross Soden
Operations Manager
Rock, a division of Stone Group