Terms & Conditions :

CAUTION: We will not be liable for any damage caused in transit due to incorrect or poor packing. Please therefore use your original packaging.


1) This warranty applies to rock approved hardware only, and not others or software.

2) The product has been officially registered for warranty cover upon dispatch.

3) Non-standard product applications are excluded.

4) rock does not cover any damage to exterior surfaces however caused.

5) rock will repair/replace any notebook if it has more than 5 bad pixels on the screen.

6) Batteries are a consumable item and as such are not covered under this warranty. Any defective battery will only be repaired/replaced within 6 months of purchase.

7) rock is not responsible for any of your confidential, propriety of personal information contained in a machine which you return to rock for any reason. You should remove all such information from the machine prior to its return.

8) rock reserves the right to charge (for testing or otherwise) any product, which is ineligible for repair or found to be in satisfactory working condition after initial testing.

9) Any alteration of equipment not authorised by rock shall constitute a waiver of the warranty by the owner of the equipment or any person acting on behalf of.

10) This warranty does not cover any equipment which has been abused or misused, or on which the serial number has been altered or removed.

11) Neither party shall be under any obligation to the other for any delay or failure to perform obligation stated herein except failure to pay if the same is wholly or partially caused, whether directly or indirectly by circumstances beyond their reasonable control.

12) Products are to be returned to rock with a Returns Material Authorisation (RMA) number, obtained from rock, clearly marked on the outside of all packaging.

13) All products (excluding batteries) are covered for 12 months 'Collect & Return' UK mainland only.

14) Nothing contained herein shall affect your statutory rights. The law of England applies.

15) This warranty is not transferable and only applies to the initial purchaser of the product.

Full terms and conditions can be found here.