RockDirect.com
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Customer Satisfaction Survey

Scoring: 1 = Unacceptable, 2 = Adequate, 3 = Good, 4 = Excellent

1. Order Placement:

A Ease of Order Placement 1 2 3 4
B Order Acknowledgement 1 2 3 4
C Current Lead Time 1 2 3 4
D Accuracy of Lead Time 1 2 3 4
E Flexibility on Urgent Orders 1 2 3 4

2. Delivery:

A On Time Delivery 1 2 3 4
B Packaging 1 2 3 4
C Correct Documentation 1 2 3 4

3. Communication:

A Availability of Personnel 1 2 3 4
B By Telephone 1 2 3 4
C By Email 1 2 3 4
D Visit Frequency 1 2 3 4
E Speed of Response to Requests 1 2 3 4

4. Product Quality:

A Product to Specification 1 2 3 4
B Adequate Documentation 1 2 3 4
C Presentation of Samples 1 2 3 4

5. Benchmarking:

A Cost 1 2 3 4
B Payment Terms 1 2 3 4
C Delivery 1 2 3 4
D Communication 1 2 3 4
E Technical Support 1 2 3 4
F Handling of Customer Concerns 1 2 3 4
G General Professionalism 1 2 3 4