rock gives customers peace of mind with extensive cover
Warwick – 1st February 2007 – performance notebook manufacturer rock has demonstrated its commitment to outstanding Customer Service by extending its 3 year warranty to cover customers throughout Europe.
Regular travellers and those buying from Europe will have the comfort of knowing that they will benefit from a three years pan European parts and labour warranty as standard with all rock notebooks. What’s more, rock will collect then return the notebook after repair free of charge.
Research shows that both Consumers and SMEs view Reliability, Quality, Service and Cost Effectiveness as the four most important attributes in the purchase decision criteria. In the unlikely event of an issue within three years from purchase, rock will collect the notebook, repair it and send it back, taking a significant weight from the mind of potential owners. Existing customers will benefit too as rock has back dated the European cover to include all purchases made since 1st February 2006.
rock’s 3 year warranty is insurance backed by a 3rd party meaning that should the unforeseen happen to rock, funds are set aside for the warranty cover to be continued. In changeable times, a warranty like this is worth far more than any other as it constitutes a cast iron guarantee that the level of service promised will be delivered.
Nick Boardman, CEO of rock said, “We don’t believe customers should have to pay extra to get a good warranty and customer service package. Our customers are travelling in Europe more than ever before so it’s great to be able to give them additional peace of mind. Our insurance backed three year European warranty demonstrates that we are determined to put our customers first in the unlikely event that something goes wrong.”
For more information on rock and their range of notebooks please visit www.rockdirect.com.