Questions & Answers Xeno

Is my Xeno Notebook year 2000 compliant?

- Yes.

How do I access the BIOS and what are the default factory settings?

- Press the F2 when the Xeno is booting up - Follow our on-line BIOS sheet

How long does a standard battery last on my Xeno?

- An Xeno battery lasts around 1-2hr depending on the use of the machine.
- Re-chargeable batteries will operate most effectively if properly care for and regularly charged in the correct manner

How long does the battery take to fully recharge?

- The battery takes about 8hrs to fully recharge with the machine being on, and about 4hrs with the machine being off.

How do I know when the main battery is fully charged?

- Check the Icon on Task Bar

My battery life is getting shorter, what should I do?

- The problem is caused by re-charging a battery by giving short burst of charge to top-up a battery. As the battery gets older they loose their life and need replacing after about 500 cycles.
- View our battery maintenance information

My modem doesn't connect at 56Kbps, what should I do ?

- It is not necessary that the modems have to connect at 56Kbps that is maximum connection speed and may vary depending on the quality of the telephone line.
- See our Modem Diagnostic sheet

My modem comes up with error message "no dial tone"

- Follow our Modem Diagnostic information

The DVD seems to very unstable and jumpy?

- Right click My computer then Properties and then Device Manager
- Double click the CDROM and highlight the CD Rom drive
- Click on properties and then Settings
- Place a tick in (DMA) in options box and select ok
- Restart the machine and play a DVD

I cannot get my Infrared to work?

- View Our Sorting out IR problems Under Windows 98 document

My Video display is not working correctly?

- Check your settings and set-up the video driver with the
- Windows 2000 on-line installation manual
- Windows XP Home on-line installation manual
- Windows XP Professional on-line installation manual

I have no sound coming from my notebook?

- Check the volume control speaker icon on taskbar
- Check your settings and set-up the sound card with the
- Windows 2000 on-line installation manual
- Windows XP Home on-line installation manual
- Windows XP Professional on-line installation manual
- Check Volume Knob on the front of the notebook

How do I get a display on an external monitor?

- Press and hold the Function [Fn] key and at the same time press the F5 key to toggle between the different displays

Does the Xeno support SAVE-TO-DISK function during low Battery State?

- Yes, ensure "save to" is set to disk in power section of Bios

How to use the hot key for brightness control adjustment?

- To adjust the display brightness, you must press and HOLD the hot key ([Fn]+[F6] or [Fn]+[F7]) simultaneously and release the hot keys after getting the desired display clarity

How do I get an external mouse to work?

- Plug in a PS/2 mouse with power switched off then boot into windows

My touch pad occasionally goes out of control, what should I do?

Reload the touch pad driver from the notebook CD supplied with the machine follow instructions below; also make sure the machine is not in direct sunlight. - Place the Notebook driver CD in the CD Drive
- Click on mouse icon

Why does the cooling fan only work sometimes?

- The CPU cooling fan assembly is equipped with temperature sensor and will start to run only if the CPU temperature rises above 60oC and will automatically turn-off if the temperature drops below 60oC

My Xeno seems to run very slow when booting and in windows, what can I do?

- If your machine seems to operate slower than it use to, it is recommended that you run Scan Disk and Defrag mentation from System tools
- Follow the instructions below:

- Click Start in windows and left click on Programs
- Select Accessories and System tools
- If running Scan Disk select Scan disk and choose the appropriate drive
- Place a Dot next to thorough and a tick next to Automatically fix errors and click start

- If you want to run defrag mentation that rearranges files on the hard drive to minimise loss of disk place
- Follow the instructions below:

- Click Start in Windows and left click Programs
- Select Accessories and then System Tools
- Chose Defrag mentation and Select drive ( C ) "Physical Drive" and click Ok
- After windows have finished defragging the drive restart the machine

What PCMCIA cards have been tested with the Xeno?

- See our approval list on the main support page