Questions & Answers Mentor 2

Is my Mentor Notebook year 2000 compliant?

- Yes. The BIOS has to be version 1.43S or 1.43D.

How do I check to see what version of BIOS I have?

- When you first switch on you will get the Bios Version displayed briefly

What is the latest BIOS?

- The latest BIOS is 1.43. You can request it from our REQUEST page

How do I access the BIOS and what are the default factory settings?

- Press the [DEL] key when the Mentor is booting up
- Follow our on-line BIOS sheet

My battery life is getting shorter, what should I do?

- The problem is caused by re-charging a battery by giving short burst of charge to top-up a battery.
- View our battery maintenance information

My Video display is not working correctly?

- Check your settings and set-up the drivers with the
- Windows 98 on-line installation manual
- Windows NT4 Workstation on-line installation manual

I have no sound coming from my notebook?

- Check the volume control (speaker icon on the task bar)
- Check your settings and set-up the drivers with the
- Windows 98 on-line installation manual
- Windows NT4 Workstation on-line installation manual

I cannot get my Infrared to work?

- View Our Sorting out IR problems Under Windows 98 document

How do I get a display on an external monitor?

- Press and hold the Function [Fn] key and at the same time press the [T] key to toggle between the different displays

How do I know when the main battery is fully charged?

- You will know the status of the battery by checking the arrow icon in the LCD status indicator
- When you put in a battery the indicator will flash and when it stops flashing the battery is charging
- When the arrow disappears the battery is fully charged.
- Alternatively check the icon on the task bar

How to use the hot key for brightness\contrast control adjustment?

- To adjust the display brightness, you must press and HOLD the hot key ([Fn]+[F3] or [Fn]+[F4]) and [Fn]+[F5 or [Fn]+[F6] simultaneously and release the hot keys after getting the desired display clarity

Have you any Windows NT 3.51 / NT4 drivers for my Mentor?

- Yes, for the Video and Audio, use the REQUEST form to get this and let us know which version

Why does the cooling fan only work sometimes?

- The CPU cooling fan assembly is equipped with temperature sensor and will start to run only if the CPU temperature rises above 60oC and will automatically turn-off if the temperature drops below 60oC

My Mentor seems to run very slow when booting and in windows, what can I do?

- If your machine seems to operate slower than it use to, it is recommended that you run Scan Disk and Defrag mentation from System tools
- Follow the instructions below:

- Click Start in windows and left click on Programs
- Select Accessories and System tools
- If running Scan Disk select Scan disk and choose the appropriate drive
- Place a Dot next to thorough and a tick next to Automatically fix errors and click start

- If you want to run defrag mentation that rearranges files on the hard drive to minimise loss of disk place
- Follow the instructions below:

- Click Start in Windows and left click Programs
- Select Accessories and then System Tools
- Chose Defrag mentation and Select drive ( C ) "Physical Drive" and click Ok
- After windows have finished defragging the drive restart the machine

Which PCMCIA slot supports type III cards?

- Only slot A (bottom slot) supports type III cards.

What PCMCIA cards have been tested with the Mentor?

- See our approval list on the main support page