In the event of an equipment failure please conatct our Customer Services Department, quoting :

1. Which notebook you have
2. The serial number for that notebook
3. The purchase date
4. The problems with your notebook
5. Your name & address
6. The warranty package you purchased

We will then arrange to have the notebook collected, (leave a loan notebook if included in your warranty package), returned to us for repair and then returned to yourselves following repair. (Carriage is charged at our normal rates if not included in your warranty package.)

If any repair falls outside the scope of the warranty you will be notified as soon as possible, prior to work commencing and an estimate of the costs will be provided.
Please backup all data as we will not be responsible for any loss however caused

We will not be liable for any damage caused in transit due to incorrect or poor packing. Please therefore use your original packaging.

Should the repairs to your notebook not be covered under the warranty, we will provide a quotation before comencing any work.
Quotations are charged at £20+vat (refunded upon repairs being carried out) and carriage is charged at our normal rates.